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Privacy Policy
PRIVACY POLICY
Effective Date: 16 October 2025
Oak & Lull respects your privacy and complies with the Protection of Personal Information Act (POPIA), Act 4 of 2013.
1. INFORMATION WE COLLECT
We may collect:
- Full name
- Email address
- Telephone number
- Delivery address
- Billing details
- IP address
- Browsing behaviour
2. PURPOSE OF COLLECTION
Your information is collected for:
- Processing orders
- Delivery coordination
- Customer support
- Fraud prevention
- Marketing (with consent)
- Legal compliance
3. STORAGE & SECURITY
3.1 Personal information is stored securely using industry-standard security measures.
3.2 Access is restricted to authorised personnel only.
3.3 We implement reasonable technical and organisational safeguards.
4. DISCLOSURE
We may share information with:
- Payment processors
- Courier companies
- Hosting providers
- Legal authorities (if required by law)
We do not sell personal information.
5. YOUR RIGHTS UNDER POPIA
You have the right to:
- Access your personal information
- Request correction
- Request deletion (subject to legal retention requirements)
- Object to processing
- Withdraw consent
Requests must be sent to: hello@oakandlull.co.za
6. COOKIES
Our Website may use cookies to enhance user experience and analytics tracking.
You may disable cookies via browser settings.
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